Base: £30,534.50 py; overtime: 1.5x st + ard, 2.5x...
Fully remote
Strong communication skills
Calm in fast-paced environment
Shift work including nights
Security Monitoring Centres (SMC) in Nottingham is seeking full-time CCTV Call Centre Agents, including both SIA badge holders and non-badge holders. The role involves monitoring and responding to CCTV and intruder alarms, requiring strong communication and customer service skills
Job Summary
The role involves monitoring CCTV and intruder alarms while contacting customers and emergency services to ensure premises security.
Employees receive comprehensive training and benefit from a salary of £30,534.50 per annum including shift allowances.
The position offers a rotating shift pattern of two day shifts followed by two night shifts with four days off.
Matching Summary
Match Score: 75
Security Monitoring Centres (SMC) in Nottingham is seeking full-time CCTV Call Centre Agents, including both SIA badge holders and non-badge holders. The role involves monitoring and responding to CCTV and intruder alarms, requiring strong communication and customer service skills.
Salary
Base: £30,534.50 per annum; Overtime: 1.5x standard, 2.5x bank holidays, 3x Christmas/New Year; Benefits: 23 days holiday, pension, onsite parking
Skills & Requirements
Must-have
Strong communication skills
Calm in fast-paced environment
Shift work including nights
Excellent listening skills
High attention to detail
Nice-to-have
Previous contact centre experience
Team collaboration abilities
Initiative in independent work
Passion for customer service
Strong IT skills
Key Requirements
SIA badge advantageous but not essential
Commitment to full-time shift working
Ability to work independently and as part of a team