CUSTOMER RELATIONS OFFICER

LISEN BUILDERS PTE. LTD.

Singapore
Not specified (assumed onsite due to the nature of the role).
Managing frc hotline operations
Logging fault reports in mms
Redirecting maintenance requests
Lisen Builders Pte. Ltd. is hiring a Customer Relations Officer who will serve as the primary contact for urgent assistance, managing fault reports and service requests. The role involves logging issues into the Maintenance Mate System and ensuring timely follow-up on repairs and services

Job Summary

  • The role serves as the first point of contact for users seeking urgent assistance through the FRC.
  • Responsibilities include receiving fault reports via hotline and email, then redirecting them to maintenance contractors.
  • The officer must accurately log and update all fault reports into the Maintenance Mate System (MMS) within KPIs.

Matching Summary

Match Score: 75

Lisen Builders Pte. Ltd. is hiring a Customer Relations Officer who will serve as the primary contact for urgent assistance, managing fault reports and service requests. The role involves logging issues into the Maintenance Mate System and ensuring timely follow-up on repairs and services.

Skills & Requirements

Must-have

  • managing FRC hotline operations
  • logging fault reports in MMS
  • redirecting maintenance requests

Nice-to-have

  • ad-hoc duty flexibility
  • logistics request processing
  • KPI-driven service completion

Work Rights

Not specified

Tailored Resume

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