Sr Business Process Analyst - Knowledge Management And Ai

Waukegan Bank

Fully remote
Knowledge management tools and processes
Kcs methodologies
Process mapping and analysis
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Knowledge management tools and processes
  • KCS methodologies
  • Process mapping and analysis
  • Data analysis and insights
  • Support technologies
  • Digital support technologies

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Agile self-starter
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management experience
  • 2+ years SQL and data visualization experience
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter