Senior Manager, Customer Success — Power & Tech

Wood Mackenzie

Multiple Locations
Hybrid (minimum two days per week in the office)
Lead and coach customer success managers
Drive customer adoption and value realization
Own retention and customer health metrics
Wood Mackenzie is seeking a Senior Manager for Customer Success in their Power & Tech division. The role involves leading a team of Customer Success Managers, focusing on customer retention and value realization, while ensuring operational excellence and cross-functional collaboration

Job Summary

  • The Senior Manager, Customer Success for the Power & Tech vertical leads a team of Customer Success Managers supporting customers across power markets, utilities, renewables, technology providers, and energy transition workflows.
  • In this role, you will ensure customers adopt and realize value from Wood Mackenzie solutions while driving retention, customer health, and day‑to‑day team execution.
  • This is a hands‑on leadership role, ideal for someone who thrives in coaching teams, improving operational consistency, and partnering cross‑functionally to support customer outcomes.

Matching Summary

Match Score: 85

Wood Mackenzie is seeking a Senior Manager for Customer Success in their Power & Tech division. The role involves leading a team of Customer Success Managers, focusing on customer retention and value realization, while ensuring operational excellence and cross-functional collaboration.

Skills & Requirements

Must-have

  • Lead and coach Customer Success Managers
  • Drive customer adoption and value realization
  • Own retention and customer health metrics
  • Ensure consistent use of playbooks and processes
  • Collaborate with Sales and Product teams

Nice-to-have

  • Customer empathy and proactive engagement
  • Intellectual curiosity in energy landscape
  • Experience in power, utilities, or renewables

Key Requirements

  • 2-3+ years of leadership experience
  • Prior experience in B2B SaaS or analytics
  • Strong customer-facing skills
  • Comfort interpreting data
  • Hybrid working model

Work Rights

Not specified

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