Sr Manager, Apac Customer Success

Bilihr

Kuala Lumpur, Malaysia
Fully remote
8+ years in customer success
5+ years in complex software
Strong leadership skills
The Customer Success Management Team enhances user experience with Workday

Job Summary

  • The Customer Success Management Team enhances user experience with Workday.
  • This role involves coordinating customer relationships and ensuring quality service.
  • The company values integrity, empathy, and shared enthusiasm among its employees.

Matching Summary

The Customer Success Management Team enhances user experience with Workday.

Skills & Requirements

Must-have

  • 8+ years in Customer Success
  • 5+ years in complex software
  • Strong leadership skills

Nice-to-have

  • Curious minds and courageous collaborators
  • Ability to mentor a team
  • Excellent verbal and written communication

Key Requirements

  • Bachelor's degree or equivalent experience
  • Ability to travel up to 35%
  • Experience in issue resolution and escalation management

Work Rights

Not specified

Tailored Resume

Cover Letter