Banking Customer Operations - Openbank

Openbank

Madrid, Spain
Process definition with bpmn methodology
User story generation in jira
Process automation oriented mindset
The main responsibility is to ensure that processes and operational tasks are complete, efficient, automated, controlled, and customer-oriented

Job Summary

  • The main responsibility is to ensure that processes and operational tasks are complete, efficient, automated, controlled, and customer-oriented.
  • Key tasks include identifying requirements from stakeholders, defining processes, generating support documentation, designing user stories, and creating test plans.
  • Openbank offers competitive remuneration, attractive benefits, possibility of growth, and collaboration on international projects within a dynamic and agile company.

Matching Summary

The main responsibility is to ensure that processes and operational tasks are complete, efficient, automated, controlled, and customer-oriented.

Skills & Requirements

Must-have

  • Process definition with BPMN methodology
  • User story generation in JIRA
  • Process automation oriented mindset
  • Control Model definition and KPI implementation
  • Fluent English and Spanish

Nice-to-have

  • Proactive attitude and strong ownership
  • IA capabilities desirable
  • Excellent work environment and social clubs

Key Requirements

  • +4 years of experience
  • Bachelor degree in mathematics or engineering
  • Basic Knowledge of SQL
  • Advanced Excel

Work Rights

Not specified

Tailored Resume

Cover Letter