Business Analyst – Marketing Platform Ops (manager / Senior Manager)
Novartis
Hyderabad, India
On-site
Crm platform expertise
Customer engagement
Functional specifications for salesforce
The Business Analyst plays a pivotal role in shaping and delivering future-state CRM capabilities as part of a global transformation program within the pharmaceutical sector
Job Summary
The Business Analyst plays a pivotal role in shaping and delivering future-state CRM capabilities as part of a global transformation program within the pharmaceutical sector.
Collaborating with international stakeholders, Product Owners, and Delivery teams, the analyst is responsible for gathering and documenting business requirements, facilitating end-to-end process redesign, and translating business needs into clear, high-quality functional specifications.
Strong analytical, organizational, and communication skills are essential to convert business challenges and insights into practical, compliant solutions that advance commercial excellence.
Matching Summary
The Business Analyst plays a pivotal role in shaping and delivering future-state CRM capabilities as part of a global transformation program within the pharmaceutical sector.