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VELUX Group is seeking a Customer Service Director for its operations in France, responsible for leading customer care strategies, enhancing customer experience, and managing a team. The ideal candidate will have extensive experience in customer service management, strategic thinking skills, and a proven ability to drive transformation in customer care operations.
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Job Summary
The role involves designing and executing market strategies for customer service while ensuring seamless delivery from first contact to after-sales support.
The Director will lead a team of professionals to foster a high-performance, inclusive, and feedback-driven culture within the French organization.
This position requires transforming the department into a source of profit by identifying revenue opportunities and managing the Customer Care P&L.
Matching Summary
Match Score: 75
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VELUX Group is seeking a Customer Service Director for its operations in France, responsible for leading customer care strategies, enhancing customer experience, and managing a team. The ideal candidate will have extensive experience in customer service management, strategic thinking skills, and a proven ability to drive transformation in customer care operations.
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Skills & Requirements
Must-have
20+ years customer service experience
After-sales and quality management
Transforming cost center to profit center
CRM platform proficiency
French and English fluency
Strategic customer care planning
Nice-to-have
High-performance culture building
Cross-functional collaboration skills
Change management expertise
Multicultural environment experience
Data-driven decision making
Key Requirements
Master's degree in Business, Operations, or Engineering
20+ years of customer service experience
Experience turning customer service into a profit center