Community Moderator Senior Analyst

Salesforce

Not specified
Moderate community forums
Identify and remove spam
Support q&a engagement
Salesforce is seeking a Community Moderator Senior Analyst to enhance customer support and engagement within its online community. The ideal candidate will have experience in customer-facing roles and community management, focusing on quality interactions and content moderation

Job Summary

  • The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives.
  • This role supports the community mission by ensuring high-quality engagement, accurate information, and a safe, inclusive environment for customers and partners.
  • Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Matching Summary

Match Score: 85

Salesforce is seeking a Community Moderator Senior Analyst to enhance customer support and engagement within its online community. The ideal candidate will have experience in customer-facing roles and community management, focusing on quality interactions and content moderation.

Skills & Requirements

Must-have

  • Moderate community forums
  • Identify and remove spam
  • Support Q&A engagement
  • Monitor community trends
  • Improve moderation processes

Nice-to-have

  • Customer-centric culture
  • Drive self-service success
  • AI-assisted moderation workflows
  • Passionate about bettering business

Key Requirements

  • Minimum 2 years customer-facing experience
  • Strong written and verbal communication
  • Excellent organizational skills
  • Ability to work with dispersed team
  • Working knowledge of community engagement
  • Experience managing online community

Work Rights

Not specified

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