It Support Specialist Ii

Uscustommanufacturing

Fully remote
Microsoft 365 administration
Active directory and azure ad
Networking fundamentals (tcp/ip, dns, dhcp, vpn)
Resolve escalated and complex IT support requests across hardware, software, networking, and access management

Job Summary

  • Resolve escalated and complex IT support requests across hardware, software, networking, and access management.
  • Serve as a technical resource and informal mentor for IT Support Specialist I team members.
  • Participate in hardware lifecycle management including procurement coordination, deployment, and refresh planning.

Matching Summary

Resolve escalated and complex IT support requests across hardware, software, networking, and access management.

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Active Directory and Azure AD
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • ITSM ticketing platforms and ITIL
  • Hardware and software troubleshooting

Nice-to-have

  • Mentoring junior team members
  • Process improvement initiatives
  • Continuous learning and development
  • Proactive issue identification

Key Requirements

  • 2-4 years of IT support experience
  • Windows 10/11, macOS, Android, iOS
  • Microsoft 365 administration
  • Active Directory and Azure AD user management
  • Networking fundamentals
  • ITSM ticketing platforms
  • Ability to travel up to 10%

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter