Bmg Customer Journey Expert - Product Area Customer Administration

282

Netherlands
Salary tailored to qualities + experience; 13th mo...
Hybrid (minimum of 2 days in the office)
3+ years customer journey expert experience
Master's degree in finance or business
Wholesale banking industry understanding
Bank Mendes Gans (BMG) is seeking a Customer Journey Expert to enhance customer experiences in liquidity management services. The ideal candidate will possess strong analytical skills, a customer-centric approach, and relevant experience in product management within the banking sector

Job Summary

  • You will lead the end-to-end customer journeys for Netting and Cash Pool services to deliver top-notch value to multinational corporate clients.
  • The role requires close collaboration with Product Owners, UX, and business representatives to design and implement fact-based product improvements.
  • Benefits include a hybrid working model, 24+ individual holiday days, an 8% holiday payment, and a 13th-month salary.

Matching Summary

Match Score: 85

Bank Mendes Gans (BMG) is seeking a Customer Journey Expert to enhance customer experiences in liquidity management services. The ideal candidate will possess strong analytical skills, a customer-centric approach, and relevant experience in product management within the banking sector.

Salary

Salary tailored to qualities and experience; 13th month salary; 8% Holiday payment; Individual Savings Contribution (BIS) 3.5%

Skills & Requirements

Must-have

  • 3+ years Customer Journey Expert experience
  • Master's degree in Finance or Business
  • Wholesale banking industry understanding
  • Stakeholder management with IT and Operations
  • Analytical skills for complex problem structuring

Nice-to-have

  • Familiarity with BMG products and organization
  • Curiosity and active exploration of AI tools
  • Dutch language proficiency
  • Hands-on mentality and entrepreneurship
  • Experience translating qualitative insights into propositions

Key Requirements

  • Reside in the Netherlands
  • Master's degree preferred in Finance/Economics/Business
  • 3+ years relevant experience in Customer Journey or Product Management

Work Rights

Must reside in the Netherlands

Tailored Resume

Cover Letter