Specialist Customer Care Advisor - Telephony

Barclays

Manchester, United Kingdom
Base: £27,700 py; bonus/equity: not specified; ben...
Telephony-based customer service experience
Customer-centric approach
Exceptional time and diary management skills
Provide exceptional customer service while resolving complex customer needs

Job Summary

  • Provide exceptional customer service while resolving complex customer needs.
  • Collaborate with teams across the bank to improve customer care processes.
  • Identify industry trends to enhance customer care efficiency.

Matching Summary

Provide exceptional customer service while resolving complex customer needs.

Salary

Base: £27,700 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Telephony-based customer service experience
  • Customer-centric approach
  • Exceptional time and diary management skills

Nice-to-have

  • Experience in Financial Services
  • Ability to work under pressure
  • Experience managing customer disputes

Key Requirements

  • Experience in a telephony-based role
  • Ability to navigate digital tools
  • Experience working in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter