On-site - Incident Manager

DXC Technology UK

Incident lifecycle management
Service level metrics reporting
Customer process improvement
Responsible for defining and documenting DXC processes and procedures, and acting as a process manager for these

Job Summary

  • Responsible for defining and documenting DXC processes and procedures, and acting as a process manager for these.
  • Monitors service level performance, addresses customer satisfaction gaps, and manages customer escalations.
  • Ensures delivery teams are aware of all processes and procedures, and drives delivery toward excellence and proactivity.

Matching Summary

Responsible for defining and documenting DXC processes and procedures, and acting as a process manager for these.

Skills & Requirements

Must-have

  • Incident lifecycle management
  • Service Level metrics reporting
  • Customer process improvement
  • ITIL framework expertise
  • Service deliverables measurement

Nice-to-have

  • Trusted advisor for customer
  • Proactive service improvements
  • Foster inclusive environment

Key Requirements

  • ITIL V4 certification
  • 5+ years of relevant experience
  • Incident management expertise
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter