Starting at £24,570; not specified; not specified ...
Inbound telephone call handling
Accurate data entry and administrative tasks
Ability to work flexible shift patterns including weekends
This role involves providing high-quality claimant experience by telephone to individuals applying for or renewing Personal Independence Payment
Job Summary
This role involves providing high-quality claimant experience by telephone to individuals applying for or renewing Personal Independence Payment.
The position is based in Stafford, UK, requiring attendance at the office on Tuesdays, Wednesdays, and Thursdays while working from home on other days.
Capita partners with the Department for Work and Pensions to deliver the Health Assessment Advisory Service with a commitment to the highest standards.
Matching Summary
This role involves providing high-quality claimant experience by telephone to individuals applying for or renewing Personal Independence Payment.
Salary
Starting at £24,570; Not specified; Not specified
Skills & Requirements
Must-have
Inbound telephone call handling
Accurate data entry and administrative tasks
Ability to work flexible shift patterns including weekends
Nice-to-have
Empathy and professional telephone manner
Strong listening and problem-solving skills
Team collaboration and adaptability
Key Requirements
Full-time permanent contract availability
Willingness to work Monday to Friday plus some Saturdays