Senior Manager Ams Operations

AIA Group

Australia
Not specified (assumed office-based or hybrid)
Application management support (ams) operations
Itil process maturity and service delivery
Vendor performance management and governance
AIA Group is seeking a Senior Manager for Ams Operations in Australia to lead the Application Management Support (AMS) Run organization, ensuring high-quality service delivery and operational performance. The role demands strong leadership, vendor management, and expertise in IT service management, with a focus on compliance and risk management

Job Summary

  • This senior leadership role is responsible for the operational performance, service delivery governance, and day-to-day management of AIA Australia's Application Management Support organisation.
  • The incumbent must ensure high quality, secure, compliant, and resilient application support across mission-critical systems while driving operational excellence and vendor accountability.
  • Candidates will benefit from access to training and development, career mobility opportunities, and a supportive inclusive work environment focused on helping millions of Australians live healthier lives.

Matching Summary

Match Score: 85

AIA Group is seeking a Senior Manager for Ams Operations in Australia to lead the Application Management Support (AMS) Run organization, ensuring high-quality service delivery and operational performance. The role demands strong leadership, vendor management, and expertise in IT service management, with a focus on compliance and risk management.

Skills & Requirements

Must-have

  • Application Management Support (AMS) operations
  • ITIL process maturity and service delivery
  • Vendor performance management and governance
  • APRA CPS compliance and security frameworks
  • Incident, problem, and change management
  • Leadership of technical specialist teams

Nice-to-have

  • Financial services industry experience
  • Transformation and automation initiatives
  • Strong stakeholder engagement skills
  • Workforce planning and mentoring
  • Proactive issue management culture

Key Requirements

  • ITIL Foundation certification required
  • Significant experience in IT service management
  • Experience leading teams of technical specialists
  • Proven track record in managing operational risk
  • Deep understanding of APRA CPS requirements

Work Rights

Not specified

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