Lingüista Conversacional Ia - Data & Ia

Santander UK

Madrid, Spain
Design conversational flows end-to-end
Define conversational tone of voice
Optimize responses for clarity and brevity
Santander is evolving into a technology-driven organization with people at the center of this journey, aiming to lead a customer-centric transformation that values disruptive thinking and innovation

Job Summary

  • Santander is evolving into a technology-driven organization with people at the center of this journey, aiming to lead a customer-centric transformation that values disruptive thinking and innovation.
  • Key responsibilities include designing and evolving conversational flows, defining the bank's conversational tone of voice, and optimizing responses for clarity, empathy, brevity, and effectiveness.
  • The company offers a fair and competitive remuneration package, global wellbeing programs, family support, opportunities for growth and international mobility, and the chance to dedicate work time to volunteering.

Matching Summary

Santander is evolving into a technology-driven organization with people at the center of this journey, aiming to lead a customer-centric transformation that values disruptive thinking and innovation.

Skills & Requirements

Must-have

  • design conversational flows end-to-end
  • define conversational tone of voice
  • optimize responses for clarity and brevity
  • structure dialogues considering context
  • collaborate with AI/NLP/LLM teams
  • analyze conversations for improvements
  • measure linguistic impact on KPIs

Nice-to-have

  • disruptive thinking and innovation
  • proactive and responsible risk management
  • value diversity and inclusion
  • customer-centric transformation

Key Requirements

  • 2+ years conversational design experience
  • Experience with chatbots/voicebots
  • Experience in regulated sectors
  • Experience with LLM + RAG
  • Degree in Linguistics or related field

Work Rights

Not specified

Tailored Resume

Cover Letter