Teleperformance is a people company driven by passion, focusing on resolving customer inquiries and providing excellent service
Job Summary
Teleperformance is a people company driven by passion, focusing on resolving customer inquiries and providing excellent service.
Key responsibilities include systematically solving problems, establishing rapport, and communicating clearly while maintaining high quality standards.
The company values diversity, fairness, and trust, and is committed to providing equal opportunity and reasonable accommodation.
Matching Summary
Teleperformance is a people company driven by passion, focusing on resolving customer inquiries and providing excellent service.
Skills & Requirements
Must-have
resolve customer inquiries
provide excellent customer service
identify and assess customer needs
solve problems systematically
respond politely and courteously
establish rapport over phone
communicate clearly and succinctly
Nice-to-have
passion driven company culture
positive and upbeat demeanor
inspire confidence and influence
tactful communication of negative information
build productive working relationships
contribute as effective staff
Key Requirements
Meet average call monitoring score standards
Proficiency in all product lines
Meet productivity and schedule adherence standards
Flexibility and ability to react positively to change