Base: $68,000 - $75,000; bonus/equity: not specifi...
Master's degree in library and information science
Experience with integrated library systems
Knowledge of technology troubleshooting principles
This role provides technical support and functional expertise for third-party applications and shared systems within the University System of Maryland Library Consortium
Job Summary
This role provides technical support and functional expertise for third-party applications and shared systems within the University System of Maryland Library Consortium.
The incumbent troubleshoots issues and responds to member problems through Jira Service Management and Salesforce while fostering collaboration across 17 diverse academic institutions.
This is a non-tenured professional track faculty position offering a salary range of $68,000 - $75,000 with standard university benefits.
Matching Summary
This role provides technical support and functional expertise for third-party applications and shared systems within the University System of Maryland Library Consortium.
Salary
Base: $68,000 - $75,000; Bonus/Equity: Not specified; Benefits: Regular Faculty benefits included
Skills & Requirements
Must-have
Master's degree in Library and Information Science
Experience with Integrated Library Systems
Knowledge of technology troubleshooting principles
Strong verbal and written communication skills
Familiarity with shared library systems
Nice-to-have
Experience with EZProxy administration
Experience with Alma / Primo VE systems
Customer support experience
Documentation and training delivery skills
Jira Service Management experience
Project planning and stakeholder coordination
Key Requirements
Master's degree in LIS from ALA-accredited institution
One year of experience using an ILS or library system
Commitment to equity, accessibility, and inclusive practices