This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies
Job Summary
This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
The Customer Success Manager acts as a central hub connecting sales, professional services, support, and product management teams to ensure operational excellence.
Candidates will have the autonomy to design engagement plans and leverage AI capabilities to create measurable success stories for enterprise clients.
Matching Summary
This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Nice-to-have
Workday HCM Payroll or Financials expertise
Experience with executive level stakeholders
Cross-functional collaboration in SaaS environment
State and Local Government customer base experience
Adaptive Planning account management experience
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of time