Application Support Analyst

Global Payments Inc.

Minimum three years it experience
24/7 on-call production support availability
Merchant accounting system knowledge
This role focuses on the operations and support of Global Payments applications to ensure SLAs are met

Job Summary

  • This role focuses on the operations and support of Global Payments applications to ensure SLAs are met.
  • The incumbent will provide second-level support for internal teams related to the Merchant Accounting System and back-end processing.
  • Candidates must be available for 24/7 on-call production support while working standard business hours Monday through Friday.

Matching Summary

This role focuses on the operations and support of Global Payments applications to ensure SLAs are met.

Skills & Requirements

Must-have

  • Minimum three years IT experience
  • 24/7 on-call production support availability
  • Merchant Accounting System knowledge
  • Back-end processing support
  • Google Suite experience

Nice-to-have

  • Bankcard industry experience
  • High volume environment background
  • High availability environment experience
  • Strong initiative and problem solving
  • Internal customer relationship management

Key Requirements

  • Bachelor's Degree or equivalent relevant experience
  • Minimum three years in IT or Bankcard industry
  • Availability for 24/7 on-call rotation

Work Rights

Not specified

Tailored Resume

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