Customer Incident Liaison Agent

Amey Ltd

Perth, GB
On-site
Directing and recording incident responses
Supporting network management
Handling customer enquiries and complaints
This is a permanent, onsite role where you’ll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network

Job Summary

  • This is a permanent, onsite role where you’ll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network.
  • As a Customer Incident Liaison Agent, you’ll be a key member of the Network Control Room, directing and recording incident responses and winter service activities.
  • When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs.

Matching Summary

This is a permanent, onsite role where you’ll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network.

Skills & Requirements

Must-have

  • directing and recording incident responses
  • supporting network management
  • handling customer enquiries and complaints
  • SIA licence training provided

Nice-to-have

  • calm under pressure and clear decisions
  • knowledge of trunk road network

Key Requirements

  • Previous customer service experience
  • SIA licence
  • Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter