Atención Al Cliente! Llamadas Telefónicas - Independencia
Concentrix
Lima, Peru
Full time
Full time availability required
High school diploma completed
Verbal fluency and writing skills
Concentrix is seeking a Customer Service Representative for their Lima, Peru location, where the role involves assisting customers with inquiries related to services and promotions. Candidates should possess at least a high school diploma, excellent verbal communication skills, and experience in customer service or call centers
Job Summary
The role involves helping customers with difficulties regarding requested services while providing facilities and promotions.
Employees must ensure service delivery meets contractual Key Performance Indicators (KPIs) and clarify client requirements to provide adequate resolutions.
Candidates are expected to demonstrate empathy, maintain professional courtesy, and document information accurately in the call tracking database.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Representative for their Lima, Peru location, where the role involves assisting customers with inquiries related to services and promotions. Candidates should possess at least a high school diploma, excellent verbal communication skills, and experience in customer service or call centers.
Skills & Requirements
Must-have
Full time availability required
High school diploma completed
Verbal fluency and writing skills
Nice-to-have
Empathy in customer interactions
Basic product knowledge
Previous call center experience preferred
Key Requirements
Complete secondary education
Minimum 3 months call center experience or 5 months face-to-face customer service