Platform Engineer - Support

Interactive Brokers

Mumbai, India
On-site
Microsoft windows platform support
Troubleshooting hardware and software
Ticketing system management
Provide first level response on information technology related issues regarding the Microsoft Windows platform

Job Summary

  • Provide first level response on information technology related issues regarding the Microsoft Windows platform.
  • Assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues.
  • Interactive Brokers offers a competitive salary package, performance-based bonuses, and comprehensive benefits including medical and life insurance.

Matching Summary

Provide first level response on information technology related issues regarding the Microsoft Windows platform.

Skills & Requirements

Must-have

  • Microsoft Windows platform support
  • Troubleshooting hardware and software
  • Ticketing system management
  • TCP/IP, DNS, DHCP knowledge
  • Active Directory support

Nice-to-have

  • Patience with less technical users
  • Sense of urgency
  • Team player
  • Resourcefulness

Key Requirements

  • 2+ years of technical support experience
  • Associate's Degree in Computer Science or similar preferred
  • A+, Network+, Microsoft, VMWare certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter