Csm, Strategic Accounts

Fidelity National Information Services

Multiple Locations
Base: $148,310-$249,160; bonus/equity: not specifi...
On-site
Client-facing lead
Strategic partner to clients
Drive client satisfaction
Fidelity National Information Services is seeking a Director of Client Success for strategic accounts, responsible for client advocacy, relationship management, and ensuring clients realize the full value of FIS's fintech solutions. The ideal candidate will have substantial experience in client success roles, strong analytical and communication skills, and knowledge of the financial technology industry

Job Summary

  • The Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts, acting as a strategic partner to clients and a bridge between internal teams and external stakeholders.
  • CSMs are responsible for using their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products.
  • FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking a Director of Client Success for strategic accounts, responsible for client advocacy, relationship management, and ensuring clients realize the full value of FIS's fintech solutions. The ideal candidate will have substantial experience in client success roles, strong analytical and communication skills, and knowledge of the financial technology industry.

Salary

Base: $148,310-$249,160; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • client-facing lead
  • strategic partner to clients
  • drive client satisfaction
  • solution adoption
  • value realization
  • market and product expertise
  • deliver measurable ROI
  • minimize churn/compression risk
  • identify expansion opportunities
  • client health monitoring
  • reporting and documentation

Nice-to-have

  • advance the world of fintech
  • inclusive and diverse teams
  • collaborative work environment
  • always-on learning and development

Key Requirements

  • 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
  • Bachelor’s degree
  • previous experience in financial technology services
  • Ability to clearly articulate business value
  • Knowledge of financial technology industry and products
  • Strong analytical skills
  • Strong communication/presentation skills
  • Strong leadership and ability to collaborate with cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter