Senior Manager, Fulfillment Operations & Customer Experience, Branded Commerce

The New York Times

New York, NY, United States
Base: $135,000 - $145,000 usd; bonus/equity: eligi...
On-site
8+ years e-commerce fulfillment operations
3pl partnership management experience
Inventory accuracy and stock level monitoring
The role involves leading the network of fulfillment partners including 3PLs, print plants, and print-on-demand vendors to ensure a seamless post-purchase journey

Job Summary

  • The role involves leading the network of fulfillment partners including 3PLs, print plants, and print-on-demand vendors to ensure a seamless post-purchase journey.
  • Candidates must oversee inventory ownership across warehouses and internal systems while managing forecasting and capacity planning for product launches.
  • The position offers a hybrid work model based in New York headquarters with eligibility for variable pay, bonuses, and comprehensive benefits.

Matching Summary

The role involves leading the network of fulfillment partners including 3PLs, print plants, and print-on-demand vendors to ensure a seamless post-purchase journey.

Salary

Base: $135,000 - $145,000 USD; Bonus/Equity: Eligible for annual bonus and restricted stock; Benefits: Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 8+ years e-commerce fulfillment operations
  • 3PL partnership management experience
  • Inventory accuracy and stock level monitoring
  • Shipping cost analysis and carrier negotiation
  • Customer service team leadership and escalation handling

Nice-to-have

  • Shopify platform experience
  • Experience developing operating procedures
  • Strong commitment to journalistic independence mission

Key Requirements

  • 8+ years of experience in e-commerce fulfillment
  • Proven track record managing 3PL partnerships
  • Experience leading customer experience or support departments

Work Rights

Not specified

Tailored Resume

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