Manager, Customer Success Management

rippling

San Francisco, California, United States
Base: competitive salary; bonus/equity: bonus + eq...
Hybrid
Customer success management
Account management expertise
Team leadership and mentorship
Rippling provides a unified platform to manage HR, IT, and Finance systems across the employee lifecycle

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems across the employee lifecycle.
  • The role involves managing a team of Technical Account Managers to ensure strategic account health and customer satisfaction.
  • Rippling offers competitive salary, bonus, benefits, and equity, and values in-office collaboration for employees near their offices.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems across the employee lifecycle.

Salary

Base: Competitive salary; Bonus/Equity: Bonus and equity included; Benefits: Benefits package provided

Skills & Requirements

Must-have

  • Customer Success Management
  • Account Management Expertise
  • Team Leadership and Mentorship
  • Customer Strategy Development
  • Cross-functional Collaboration
  • SaaS Customer-Facing Experience

Nice-to-have

  • Passion for team growth
  • Strong problem-solving skills
  • Ability to thrive in fast-paced environment
  • Building team culture
  • Experience in HR, Payroll or Insurance Brokerage

Key Requirements

  • 5+ years SaaS customer-facing experience
  • 2+ years management experience
  • Expertise in account management and customer success
  • Flexibility to work in hybrid office environment

Work Rights

Not specified

Tailored Resume

Cover Letter