Associate Customer Success Manager - 100% Remote - Philippines

Hostaway

Philippines
Competitive pyy based on market rates; equity: sto...
Fully remote
2+ years saas customer success experience
High volume ticket management skills
Fluency in english communication
Hostaway, a leading AI-powered vacation rental management platform, seeks an Associate Customer Success Manager for a fully remote role based in the Philippines. The ideal candidate will have experience in customer-facing roles within a SaaS environment and will be responsible for engaging with SMB customers to enhance their success and retention

Job Summary

  • This role involves acting as a trusted partner for SMB customers to navigate requests, solve issues, and drive long-term retention.
  • The position requires handling high volumes of cancellation, discount, and training requests while maintaining the highest level of responsiveness.
  • Candidates will receive competitive pay based on market rates, stock options, and country-specific benefits like health insurance.

Matching Summary

Match Score: 85

Hostaway, a leading AI-powered vacation rental management platform, seeks an Associate Customer Success Manager for a fully remote role based in the Philippines. The ideal candidate will have experience in customer-facing roles within a SaaS environment and will be responsible for engaging with SMB customers to enhance their success and retention.

Salary

Competitive pay based on market rates; Equity: Stock options included; Benefits: Varies by country including Health Insurance and Pensions

Skills & Requirements

Must-have

  • 2+ years SaaS Customer Success experience
  • High volume ticket management skills
  • Fluency in English communication

Nice-to-have

  • Proactive retention and churn prevention
  • Fast-paced remote team environment
  • Problem-solving mindset for complex issues

Key Requirements

  • 2+ years in Customer Success or Account Management
  • Experience in a SaaS environment
  • Physical location within the Philippines

Work Rights

Must be physically based in the Philippines

Tailored Resume

Cover Letter