Customer Care Agent

Hastings Deering (Australia) Ltd

Acacia Ridge, Queensland, Australia
**
Call centre experience required
Proactive outbound customer engagement
Crm tool proficiency needed
** Hastings Deering is hiring a Customer Care Agent at their Acacia Ridge location, seeking individuals with call center experience focused on customer engagement and support. The role involves managing customer inquiries, maintaining records, and ensuring customers are set up to effectively use their digital tools. **

Job Summary

  • This role involves proactively engaging customers via outbound calls at key moments of their CAT machine ownership.
  • Hastings Deering offers benefits including free health checks, income protection insurance, and flexible work schedules.
  • The position requires maintaining accurate customer records within a CRM tool while managing enquiries across multiple channels.

Matching Summary

Match Score: 75

** Hastings Deering is hiring a Customer Care Agent at their Acacia Ridge location, seeking individuals with call center experience focused on customer engagement and support. The role involves managing customer inquiries, maintaining records, and ensuring customers are set up to effectively use their digital tools. **

Skills & Requirements

Must-have

  • Call centre experience required
  • Proactive outbound customer engagement
  • CRM tool proficiency needed

Nice-to-have

  • High degree of confidentiality
  • Professionalism and confidence
  • Excellent computer knowledge

Key Requirements

  • Demonstrated call centre experience
  • Qualifications in Business/Office Administration desirable

Work Rights

Not specified

Tailored Resume

Cover Letter