Technical Support Engineer, L2

HackerRank

Bangalore, India
On-site
2 to 7 years technical support experience
Strong sql and rest api debugging skills
Knowledge of sso, saml, and oauth flows
The role involves owning complex customer escalations end-to-end, from initial investigation to final resolution without loose ends

Job Summary

  • The role involves owning complex customer escalations end-to-end, from initial investigation to final resolution without loose ends.
  • Candidates must possess strong debugging instincts across web applications and APIs while collaborating directly with Engineering on confirmed bugs.
  • The position requires active use of AI tools to accelerate debugging and contribute lightweight code fixes to improve team effectiveness.

Matching Summary

The role involves owning complex customer escalations end-to-end, from initial investigation to final resolution without loose ends.

Skills & Requirements

Must-have

  • 2 to 7 years technical support experience
  • Strong SQL and REST API debugging skills
  • Knowledge of SSO, SAML, and OAuth flows
  • Python coding for automation and debugging
  • Incident management and RCA documentation

Nice-to-have

  • Experience with ATS or HR tech integrations
  • Proficiency with AI coding tools like Copilot
  • Previous codebase contribution experience
  • Built internal tools improving team efficiency
  • Ability to treat AI as a capability multiplier

Key Requirements

  • 2 to 7 years in B2B SaaS technical support
  • Solid SQL skills for data investigation
  • Rotational on-call schedule availability

Work Rights

Not specified

Tailored Resume

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