Customer Service Specialist

QVC Group

Tennessee, US
Fully remote
High-paced call volume
Problem-solving and de-escalation
Promote products and improve sales
QVC Group is seeking a Customer Service Specialist to join their remote team in Tennessee. The role involves handling inbound customer inquiries, promoting products, and providing excellent service in a fast-paced environment

Job Summary

  • Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.
  • Our Customer Service Specialist supports HSN, and help answer inbound customer calls, assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
  • Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts.

Matching Summary

Match Score: 85

QVC Group is seeking a Customer Service Specialist to join their remote team in Tennessee. The role involves handling inbound customer inquiries, promoting products, and providing excellent service in a fast-paced environment.

Skills & Requirements

Must-have

  • High-paced call volume
  • Problem-solving and de-escalation
  • Promote products and improve sales
  • Virtual environment learning
  • Navigate multiple systems and screens

Nice-to-have

  • Spanish speaking bilingual
  • Troubleshoot technical problems
  • Personalize customer experience

Key Requirements

  • 12 months customer service experience
  • Reside in Tennessee
  • Distraction-free work from home environment
  • Available to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter