Customer Success (retenção) - Português & Espanhol

Asksuite

Florianópolis, Brazil
Not specified; benefits: r$1,250.00 flash card; ed...
On-site
Solid experience in customer success saver
Advanced/fluent spanish for negotiations
Proven objection handling and persuasion skills
Asksuite is seeking a Customer Success professional fluent in Portuguese and Spanish to enhance their retention efforts, focusing on transforming cancellation requests into successful outcomes. The role involves strategic consulting, contract renegotiation, and collaboration with product teams to reduce churn. The company prides itself on a strong culture of feedback and development, offering competitive benefits

Job Summary

  • The role focuses on saving accounts by transforming cancellation requests into new success opportunities through strategic renegotiation.
  • Candidates must possess advanced Spanish fluency to effectively retain both national and international clients.
  • The company offers a comprehensive benefits package including national health insurance without copay, pet insurance, and monthly education assistance.

Matching Summary

Match Score: 85

Asksuite is seeking a Customer Success professional fluent in Portuguese and Spanish to enhance their retention efforts, focusing on transforming cancellation requests into successful outcomes. The role involves strategic consulting, contract renegotiation, and collaboration with product teams to reduce churn. The company prides itself on a strong culture of feedback and development, offering competitive benefits.

Salary

Not specified; Benefits: R$1,250.00 Flash Card; Education: Up to R$200.00/month

Skills & Requirements

Must-have

  • Solid experience in Customer Success Saver
  • Advanced/Fluent Spanish for negotiations
  • Proven objection handling and persuasion skills
  • Experience with SaaS technology market

Nice-to-have

  • International experience or Latam market exposure
  • Background in Hotel or Tourism sector
  • Knowledge of Customer Success methodologies
  • Storytelling and public speaking techniques
  • Analytical mindset for churn pattern identification

Key Requirements

  • SaaS industry experience required
  • Fluent Spanish language proficiency mandatory
  • Demonstrated negotiation and sales background

Work Rights

Not specified

Tailored Resume

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