Customer Success Manager (spanish Speaking) - 100% Remote - Latam

Hostaway

LATAM Region
Competitive pyy based on market rates; equity: sto...
Fully remote
Native level english and spanish proficiency
3-5 years saas customer success experience
Mid-market account management (100-200 accounts)
Hostaway is seeking a Customer Success Manager fluent in both English and Spanish to support their clients across North America in a fully remote role based in the LATAM region. The ideal candidate will have 3-5 years of experience in SaaS customer success, focusing on client engagement and retention

Job Summary

  • This fully remote role requires the candidate to be physically based within the LATAM region to collaborate effectively with the team.
  • The primary goal is to drive platform adoption, ensure customer retention, and manage a portfolio of 100-200 mid-market accounts.
  • The company offers competitive market-based pay, stock options, and country-specific benefits like health insurance and pensions.

Matching Summary

Match Score: 85

Hostaway is seeking a Customer Success Manager fluent in both English and Spanish to support their clients across North America in a fully remote role based in the LATAM region. The ideal candidate will have 3-5 years of experience in SaaS customer success, focusing on client engagement and retention.

Salary

Competitive pay based on market rates; Equity: Stock options included; Benefits: Country-specific health insurance and pensions where customary

Skills & Requirements

Must-have

  • Native level English and Spanish proficiency
  • 3-5 years SaaS Customer Success experience
  • Mid-market account management (100-200 accounts)
  • Net Revenue Retention and Gross Revenue Retention expertise
  • Client escalation handling and problem-solving skills

Nice-to-have

  • Experience with Salesforce and Zendesk
  • Ability to conduct webinars and create user guides
  • Collaboration with sales and product teams
  • Cultural understanding of North American markets

Key Requirements

  • 3-5 years Customer Success Manager experience in SaaS
  • Native-level bilingual proficiency in English and Spanish
  • Proven track record in NRR and GRR performance

Work Rights

Must be physically based within LATAM region

Tailored Resume

Cover Letter