Payment Support Specialist

Housecall Pro

Mexico, Mexico
Base: $21,000-$25,000 usd py; bonus/equity: not sp...
On-site
1-2 years customer support experience
Experience with salesforce crm
Experience with stripe or merchant services
Housecall Pro is seeking a Payment Support Specialist to enhance customer interaction regarding payment-related issues for home service professionals. The ideal candidate will possess strong communication skills, technical experience, and a customer-centric approach

Job Summary

  • The role serves as the external voice to service professionals regarding all payment-related matters including lending and account security.
  • Candidates will troubleshoot technical errors, investigate high-risk transactions, and collaborate with engineering teams to solve problems.
  • Housecall Pro offers paid holidays, flexible time off, and a culture that values innovation and career growth.

Matching Summary

Match Score: 85

Housecall Pro is seeking a Payment Support Specialist to enhance customer interaction regarding payment-related issues for home service professionals. The ideal candidate will possess strong communication skills, technical experience, and a customer-centric approach.

Salary

Base: $21,000-$25,000 USD per year; Bonus/Equity: Not specified; Benefits: Paid holidays, flexible PTO

Skills & Requirements

Must-have

  • 1-2 years customer support experience
  • Experience with Salesforce CRM
  • Experience with Stripe or merchant services

Nice-to-have

  • Tech support experience preferred
  • Bachelor's degree preferred
  • Experience using AI tools
  • High attention to detail
  • Empathetic communication style

Key Requirements

  • 1-2 years full-time customer support experience
  • Proficiency in Salesforce
  • Knowledge of Stripe or merchant providers

Work Rights

Not specified

Tailored Resume

Cover Letter