Competitive total rewards; performance bonus inclu...
Hybrid
7+ years contact center technology experience
3-5 years genesys cloud senior role
Expert genesys cloud architecture knowledge
Accenture Australia is seeking a Genesys Contact Center Operations Architect to ensure the operational health and continuous improvement of their Genesys Cloud platform. The role requires extensive experience in contact center technology, particularly with Genesys Cloud, as well as strong IT service management skills
Job Summary
The CL8 Platform Lead is accountable for the overall operational health, stability, and continuous improvement of the Genesys Cloud platform.
Candidates will provide L2.5/L3 oversight for complex defects and act as the primary client technical point of contact for service reviews.
Accenture offers competitive total rewards including a 13th-month pay, expanded maternity leave up to 120 days, and company-sponsored certifications.
Matching Summary
Match Score: 85
Accenture Australia is seeking a Genesys Contact Center Operations Architect to ensure the operational health and continuous improvement of their Genesys Cloud platform. The role requires extensive experience in contact center technology, particularly with Genesys Cloud, as well as strong IT service management skills.
Salary
Competitive Total Rewards; Performance Bonus included; 13th Month Pay, Day 1 HMO & Life Insurance Coverage