Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner
Job Summary
Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner.
Keep detailed log of incoming issues and work with other departments and / or vendors to efficiently resolve issues.
Associates at Corporate are offered many fantastic benefits including Medical, Dental, Vision, Retirement Plan, Paid Time Off, and more.
Matching Summary
Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner.
Skills & Requirements
Must-have
Analyze and resolve escalated issues
Research and explanation of situation
Review Vendor Service Center calls
Keep detailed log of incoming issues
Work with other departments and vendors
Escalate errors within vendor systems
Produce queries from SAP
Nice-to-have
Team player
Customer service focused
Identify problems and root cause
Follow processes and procedures
Communicate effectively written and verbal
Key Requirements
Two + years related benefits/retirement experience
Ability to multi-task in a fast-paced environment
Understand and adhere to Federal Government guidelines