Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas.
  • You will serve as a capability owner ensuring digital touchpoints support retention objectives while facilitating the Digital CS Council to prioritize backlogs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, combined with competitive compensation including bonus plans and stock grants.

Matching Summary

The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Digital customer engagement strategy
  • Roadmap and delivery plan creation
  • Cross-functional coordination skills

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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