Stora Enso is seeking a Sales and Customer Service Manager to lead their Business Technology Services team in Helsinki. This senior role involves driving business transformation in sales, customer service, and self-service areas, requiring strong leadership and technical skills
Job Summary
You will be joining Business Accelerator Services / E2E Business Process Services team focusing to lead business transformation in sales, customer service and customer self-services areas.
In this senior role you will lead our team responsible for multiple areas and support transformation in all our key business areas.
You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally.
Matching Summary
Match Score: 85
Stora Enso is seeking a Sales and Customer Service Manager to lead their Business Technology Services team in Helsinki. This senior role involves driving business transformation in sales, customer service, and self-service areas, requiring strong leadership and technical skills.
Skills & Requirements
Must-have
Lead transformation in sales and customer service
Manage CRM systems (Salesforce, MS365 Dynamics)
Drive change management with stakeholders
Ensure business value generation with KPIs
Coordinate project work and vendor relationships
Nice-to-have
Forward-looking can-do attitude
Open minded and self-driven personality
Contribute to a sustainable world
Key Requirements
Experience to lead teams
Senior level experience managing this area with hands on capabilities