Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity
Job Summary
Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity.
Own and manage the ITOM product backlog, prioritizing features such as infrastructure discovery, service mapping, event correlation, and CMDB data quality improvements.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Matching Summary
Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity.
Salary
Base: $95,400 - $192,000; Bonus/Equity: discretionary bonus based on firm and individual performance; Benefits: competitive benefits and compensation package
Skills & Requirements
Must-have
ServiceNow ITOM modules
ITOM vision and roadmap
ITOM product backlog management
infrastructure discovery
service mapping
event management
CMDB maturity
stakeholder management
Nice-to-have
strategic advisor
iterative capability delivery
monitoring optimization
service visibility insights
cloud, hybrid infrastructure
modern monitoring ecosystems
DevOps practices intersection
Key Requirements
5–7 years of ServiceNow experience
ServiceNow Administrator Certification
Hands-on ITOM module implementation
Business Analyst or Systems Analyst experience
3–5 years client-facing consulting
3+ years Agile environments
Strong understanding of infrastructure environments