It Support Analyst -level I Opening Category Location St. Louis, Mo

The Timberline Group

St. Louis, Missouri, United States
On-site
Excellent customer service skills
Microsoft dynamics crm experience
High call volume handling
The Timberline Group is seeking an IT Support Analyst - Level I to provide customer service and technical support through their IT Service Desk in St. Louis, Missouri. The role involves answering incoming technical calls, resolving routine issues, and escalating more complex problems to appropriate teams

Job Summary

  • The IT Support Analyst will provide excellent customer service by answering incoming technical phone calls and assisting customers with routine incidents.
  • Responsibilities include using Microsoft Dynamics CRM to open and categorize tickets while documenting customer interactions for follow-up.
  • The role requires directing unresolved issues to appropriate support teams and acting as a backup administrator for the Service Desk email.

Matching Summary

Match Score: 85

The Timberline Group is seeking an IT Support Analyst - Level I to provide customer service and technical support through their IT Service Desk in St. Louis, Missouri. The role involves answering incoming technical calls, resolving routine issues, and escalating more complex problems to appropriate teams.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Microsoft Dynamics CRM experience
  • High call volume handling
  • Basic computer network concepts
  • Ticket categorization and escalation

Nice-to-have

  • Self-starter with strong interpersonal skills
  • Ability to manage multiple priorities
  • Experience coordinating third-party technicians
  • Adaptability to changing environments

Key Requirements

  • Associate's degree or equivalent experience
  • Six months to one year related experience
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

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