Aprio Colombia - Service Desk Analyst

Aprio

Bogota, Colombia
On-site
First point of contact for users
Logging and diagnosing technical problems
Resolving basic technical issues
Join Aprio's Information Technology team and you will help clients maximize their opportunities

Job Summary

  • Join Aprio's Information Technology team and you will help clients maximize their opportunities.
  • A Service Desk professional forms the foundation of an organization's IT support structure.
  • As the first point of contact for users experiencing technical issues or seeking assistance, this role is pivotal in ensuring smooth day-to-day operations and delivering excellent customer service.

Matching Summary

Join Aprio's Information Technology team and you will help clients maximize their opportunities.

Skills & Requirements

Must-have

  • first point of contact for users
  • logging and diagnosing technical problems
  • resolving basic technical issues
  • escalating complex issues
  • maintaining clear communication

Nice-to-have

  • passionate for what's next
  • deep understanding
  • strategic foresight
  • top-rated culture
  • vast growth opportunities

Key Requirements

  • Service Desk experience
  • Technical problem diagnosis
  • Customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter