Customer Success Operations

Grata

Base: $71,300.00 - $118,300.00; bonus/equity: not ...
Customer success operations experience
Saas retention metrics understanding
Cs tech stack administration
Partner with CS leadership to design and optimize processes across onboarding, renewals, expansions, and customer health management

Job Summary

  • Partner with CS leadership to design and optimize processes across onboarding, renewals, expansions, and customer health management.
  • Build and maintain reporting for renewal forecasting, churn analysis, customer health scoring, and expansion tracking.
  • Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.

Matching Summary

Partner with CS leadership to design and optimize processes across onboarding, renewals, expansions, and customer health management.

Salary

Base: $71,300.00 - $118,300.00; Bonus/Equity: Not specified; Benefits: health insurance, retirement savings plan, paid time off

Skills & Requirements

Must-have

  • Customer Success Operations experience
  • SaaS retention metrics understanding
  • CS tech stack administration
  • Salesforce and CS platform experience
  • Data analysis and actionable insights
  • Cross-functional communication skills

Nice-to-have

  • Proactive account management
  • Drive revenue growth
  • Scalable solutions implementation
  • Process discipline maintenance

Key Requirements

  • 2-3+ years experience in CS Ops, Rev Ops, or Sales Ops
  • Experience with Vitally, Planhat, Gainsight, or Totango
  • Strong Excel/Google Sheets skills

Work Rights

Not specified

Tailored Resume

Cover Letter