Customer Success Manager - 100% Remote - Anz

Hostaway

Remote, Australia
Competitive pyy based on market rates; equity: sto...
Fully remote
3-5 years customer success experience
Mid market saas industry background
Manage portfolio of 100-200 accounts
Hostaway is seeking a fully remote Customer Success Manager based in Australia or New Zealand to ensure customer satisfaction and success with their AI-powered vacation rental management platform. The ideal candidate will have 3-5 years of experience in Customer Success within the SaaS industry, focusing on mid-market customers

Job Summary

  • This fully remote role requires the candidate to be physically based within Australia or New Zealand to collaborate with the team.
  • The Customer Success Manager will drive platform adoption, ensure customer retention, and handle client escalations for mid-market accounts in the APAC region.
  • The company offers competitive compensation, equity stock options, and country-specific benefits like health insurance and pensions.

Matching Summary

Match Score: 85

Hostaway is seeking a fully remote Customer Success Manager based in Australia or New Zealand to ensure customer satisfaction and success with their AI-powered vacation rental management platform. The ideal candidate will have 3-5 years of experience in Customer Success within the SaaS industry, focusing on mid-market customers.

Salary

Competitive pay based on market rates; Equity: Stock options included; Benefits: Varies by country including Health Insurance and Pensions

Skills & Requirements

Must-have

  • 3-5 years Customer Success experience
  • Mid Market SaaS industry background
  • Manage portfolio of 100-200 accounts
  • Proven Net Revenue Retention performance
  • Strong relationship building skills
  • Excellent problem-solving abilities

Nice-to-have

  • Experience with Salesforce and Zendesk
  • Cultural understanding of APAC region
  • Ability to conduct webinars and training
  • Collaboration with sales and product teams

Key Requirements

  • 3-5 years CSM experience
  • Mid Market SaaS background
  • Portfolio management of 100-200 accounts
  • Physical location in Australia or New Zealand

Work Rights

Must be physically based in Australia or New Zealand

Tailored Resume

Cover Letter