Carbone Collision is seeking a Body Shop Customer Service Representative in Utica, NY, to provide exceptional customer service and resolve inquiries and complaints effectively. The role requires strong communication skills and the ability to maintain professionalism under pressure, with a schedule from Monday to Friday, 8 am to 5 pm
Job Summary
Our state-of-the-art Collision Center is looking for a Customer Service Representative, or CSR, who thrives on providing an excellent customer experience.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The (Hourly / Salary) Wage Range for this position is $16.00-$20.00.
Matching Summary
Match Score: 75
Carbone Collision is seeking a Body Shop Customer Service Representative in Utica, NY, to provide exceptional customer service and resolve inquiries and complaints effectively. The role requires strong communication skills and the ability to maintain professionalism under pressure, with a schedule from Monday to Friday, 8 am to 5 pm.
Salary
$16.00-$20.00
Skills & Requirements
Must-have
Maintain positive customer attitude
Respond promptly to inquiries
Communicate through various channels
Resolve customer complaints
Keep records of customer interactions
Nice-to-have
Stay calm in stressful situations
Problem-solving skills
High customer satisfaction
Key Requirements
Ability to stay calm in stressful/emotional situations
Comfortable using computers
Excellent verbal, phone, written and email communication skills