Exceptional facilities and workplace experience services
Seamless daily operations
Premium service delivery
Responsible for employee and client experience in JLL’s workplaces in London and embed the principle of JLL’s workplaces being a showcase for JLL’s own best practice in work experience
Job Summary
Responsible for employee and client experience in JLL’s workplaces in London and embed the principle of JLL’s workplaces being a showcase for JLL’s own best practice in work experience.
Lead day‑to‑day facilities and workplace experience operations across 1Broadgate, 20 Water Street and a West End corporate office.
This role provides the opportunity to shape the workplace experience strategy for JLL’s UK flagship presence, working within innovative, sustainable, and high‑profile commercial office environments.
Matching Summary
Responsible for employee and client experience in JLL’s workplaces in London and embed the principle of JLL’s workplaces being a showcase for JLL’s own best practice in work experience.
Skills & Requirements
Must-have
Exceptional facilities and workplace experience services
Seamless daily operations
Premium service delivery
Strong vendor performance
Employee experience objectives
Stakeholder management
Engaging, safe, and productive work environments
Nice-to-have
Champion for JLL’s workplace standards
Culture of continuous improvement
Service excellence
Ingenuity in daily activities
Key Requirements
Five years in a management role
Ten years in related role
Proven experience in hospitality and facilities management
Experience managing large, premium office or hospitality environments
Minimum of 10 years in related role within customer facing environment/FM