The Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
The Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist, you will have in-depth conversations with customers and support their banking needs including home loans, business banking, and financial advice.
You will complete Financial Health Checks, provide education on digital banking options, and champion processes while driving a risk-adverse culture.
Matching Summary
The Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Effective communication skills
Problem solving and solution provision
Risk-adverse culture adherence
Part time availability for fixed roster
Nice-to-have
Interest in financial wellbeing
Ability to work in busy retail environment
Holistic customer solutions approach
Genuine career interest with CommBank
Key Requirements
Proven experience in customer service
Experience in financial services, retail or hospitality