Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
exceeding customer expectations
Zendesk, Slack, and Notion experience
collaborative team member
Saturday to Wednesday schedule
Nice-to-have
ambitious problems
future focused work culture
continuous learning and career development
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Superior written and verbal communication skills
Ability to effectively engage with diverse stakeholders