Cx Ai & Automation Lead

Remote

Remote
Remote
Automation and ai development experience
Programme management skills
Hands-on coding and api integration
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work with autonomy.
  • Automation and AI are central to maintaining quality and responsiveness as Remote grows, empowering specialists by removing friction and surfacing the right information.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Automation and AI development experience
  • Programme management skills
  • Hands-on coding and API integration
  • Low-code workflow platforms (n8n, Make)
  • AI agent deployment in production
  • Technical documentation practices

Nice-to-have

  • Remote-first work environment experience
  • Manager of one mindset
  • Fluent English communication
  • Customer support operational context
  • Ambitious and curious personality

Key Requirements

  • Strong programme management alongside technical ability
  • Experience deploying AI agents in production
  • Ability to translate between operational needs and technical constraints
  • Documentation discipline as part of the definition of done

Work Rights

Not specified

Tailored Resume

Cover Letter