The role involves leading the transformation of the internal Service Desk into a support center for agentic AI solutions and low-code/no-code platforms
Job Summary
The role involves leading the transformation of the internal Service Desk into a support center for agentic AI solutions and low-code/no-code platforms.
Candidates must leverage automation and AI to increase productivity while maintaining high user satisfaction and ensuring effective agent workflows.
Storebrand offers a professional environment with continuous learning opportunities, including access to iWaffle and Storebrand Talks, alongside comprehensive health and pension benefits.
Matching Summary
The role involves leading the transformation of the internal Service Desk into a support center for agentic AI solutions and low-code/no-code platforms.
Skills & Requirements
Must-have
Experience with AI-based solutions
Strong background in automation processes
Knowledge of Atlassian Jira and Confluence
Proficiency with Genesys chat/telephony tools
Fluency in Norwegian, Swedish, and English
Nice-to-have
Creative approach to scalability
Experience with Citizen Development platforms
Background in ITSM process management
Familiarity with Power Apps and Copilot Studio
Key Requirements
Solid experience as a developer or technical understanding of automation
Ability to guide Service Desk agents and citizen developers
Comfortable working in Norwegian, Swedish, and English