This role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution to strengthen customer loyalty
Job Summary
This role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution to strengthen customer loyalty.
The position involves managing the Voice of Customer ecosystem by translating insights into performance improvement actions across Sales and Aftersales teams.
Candidates will represent the organization in customer care governance and act as a key liaison on customer-related matters aligned with regional standards.
Matching Summary
Match Score: 85
This role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution to strengthen customer loyalty.
Skills & Requirements
Must-have
Manage customer feedback lifecycle
Resolve complex escalated cases
Monitor customer satisfaction metrics
Coordinate customer board meetings
Conduct quality checks on touchpoints
Nice-to-have
Luxury or premium brand experience
Strong data analysis skills
Excellent written communication
Comfortable with multiple stakeholders
Detail-oriented organizational skills
Key Requirements
Diploma or Degree in Business Administration or related field
Minimum 4 years of relevant CX/CR experience
Experience in service-driven environment preferred