Service Manager

Aeris Communications Inc

Noida, India
Hybrid (3 days wfo at noida/gurgaon)
Incident problem change management
Major incident management leadership
Root cause analysis fishbone 5 whys
Aeris Communications Inc. is seeking a Service Manager to oversee the quality and reliability of their IoT services through effective incident, problem, and change management. The ideal candidate will have a background in service management, strong problem-solving skills, and a passion for delivering high-quality services

Job Summary

  • The role involves leading the Major Incident Management process to ensure timely response and resolution of incidents to SLA.
  • Candidates will chair technical bridge meetings and conduct post-incident reviews to identify root causes and prevent future occurrences.
  • The position requires evaluating change requests and leading Change Advisory Board meetings to oversee successful execution of approved changes.

Matching Summary

Match Score: 85

Aeris Communications Inc. is seeking a Service Manager to oversee the quality and reliability of their IoT services through effective incident, problem, and change management. The ideal candidate will have a background in service management, strong problem-solving skills, and a passion for delivering high-quality services.

Skills & Requirements

Must-have

  • Incident Problem Change Management
  • Major Incident Management leadership
  • Root Cause Analysis Fishbone 5 Whys
  • Change Advisory Board facilitation
  • ITIL framework understanding

Nice-to-have

  • AI tools and technologies knowledge
  • Telecommunications industry experience
  • Strong stakeholder communication skills
  • Data-driven service improvement mindset
  • Collaborative cross-functional teamwork

Key Requirements

  • Bachelor's degree in related field
  • Proven service management delivery experience
  • Strong ITIL certification preferred
  • Experience with AI tools for IoT solutions

Work Rights

Not specified

Tailored Resume

Cover Letter